Support
Tenant support tickets and platform incident tracking.
Open tickets71 high priority
Avg. first response42 minLast 30 days
Resolved this month31CSAT 4.8/5
Active conversations12Across channels
Ticket queue
All tenant tickets, sorted by recency.
| Ticket | Tenant | Subject | Priority | Opened | Assignee | Status |
|---|---|---|---|---|---|---|
| TKT-1188 | Ehsan Relief Organization | Mada gateway declining valid cards | High | 30 Jun 2026 | Platform Ops | In progress |
| TKT-1187 | Rahma Children's Charity | How to configure zakat-restricted fund? | Medium | 29 Jun 2026 | Success Team | In progress |
| TKT-1186 | Al Bir Society — Jeddah | Request: Arabic receipt template tweak | Low | 28 Jun 2026 | Success Team | Pending |
| TKT-1185 | Sanad Elderly Care | Onboarding: import legacy donor list | Medium | 27 Jun 2026 | Success Team | In progress |
| TKT-1184 | Imtinan Charitable Foundation | SMS delivery delays on 25 Jun | Medium | 26 Jun 2026 | Platform Ops | Resolved |
| TKT-1181 | Noor Education Fund | Billing dispute — June invoice | High | 24 Jun 2026 | Billing | Resolved |